Frequently asked questions
Account info/Profile
What kinds of people can use this website?
How is my privacy protected?
Can I change my username?
Can I change my password?
Can I change my email address?
Why should I fill out my profile?
What is a profile headline?
Do I need to fill out my interests?
Why are you asking for information
on my children?
Why are you asking for my date of birth?
Why are you asking for information about my income/spending?
If I move, do I need to set up a second membership with my new zip code?
I no longer need access to this website. How do I permanently delete my information?
Featured listing billing info
What is a featured listing?
How do I renew my featured local resource listing?
How do I cancel my featured local resource listing?
I have a free local resource and/or event listing. How do I change to a featured listing?
Will my featured events listing be renewed?
Alerts
What is alerts?
How do I change my alerts settings?
I've set up my alerts but I'm not receiving any emails
My alert shows me duplicates of the same listing
Bookmarks
Products
Who can see my
product listings?
How do users search for my
products on your website?
What types of users are on your
website?
How much does a product listing cost?
What information can I add
in my product listing?
I can't find a subcategory
that describes my product.
How long do my products stay
in the New products section?
I've entered my product
but don't see it in the directory?
How do I view and update my product
information?
Can I change the product
in my product listing?
How do I make a product inactive?
Can I put my products in your Classifieds section?
Do orders for my product go
through One Place for Special Needs?
Can I upgrade my merchant level?
How do I renew my merchant level?
How do I cancel my merchant
level?
Some states don't appear to have
a lot of information. Why is that?
Local resources
How does the local resource directory work?
Why can’t
I see some contact information?
How does the local resources search work?
Can I recommend a service or program in the local resources directory?
Do you provide background checks
for service providers?
What if I had a bad experience with a provider?
When should I add more
than one listing?
If I add multiple
listings do I have to enter all my information again?
Some subcategories are the same in different categories. Do I need to list myself in each category?
What do I do if my service or program is not available all year?
What are featured listings?
Can members review resource listings?
Someone recommended me. How do I take ownership of that listing?
I don’t want members to see my address.
I don’t want members to contact me
by e-mail.
Can I enter a different contact
name then myself?
I can’t find a subcategory that fits
the service I provide. What do I do?
I'm not sure where to place myself on your website.
I want to take my listing
off the directory but I don’t want to
lose my information.
How do I delete my listing?
Events
How does the event directory work?
Featured listings in events
Can anyone add event information?
What is considered an event?
Can I create a recurring event?
How can I narrow my search results for
events?
How do you police tampering of information?
I have a featured listing.
Can members still edit my information?
How do I report a problem with
an event?
My event is over. Will it still show up in
the events listing?
How do I delete an event I added?
Online resources
Can anyone add resource web links?
How do I add a resource?
What are tags?
Can I edit existing resources?
Can I keep track of all my resources?
How do I bookmark a resource?
Why should I rate a resource?
How do you police tampering of information?
How do I report a problem with a web
link?
Friends
What is friends?
How does Friends work?
I really need help. Can I ask members for advice?
I'd like to help other parents on this website.
Can professionals be part of the Friends directory?
I've found someone I want to contact. Now what do I do?
How do I made someone my friend?
Chatting with a friend
What can I use Friends for?
What do the icons in Friends lists
mean?
Groups
What kind of group can I start?
I’m a parent. Can I start
a group?
I’m a parent leader for a support group.
Can I start a group?
I’m
a service provider. Can I start my own group?
How do I create a group?
Can I make a group that’s private?
Why do I have classifieds on my group site?
How do I use the group chat room?
Discussions
I added a discussion post that I no longer want seen. How do
I delete it?
How do I add a discussion forum category?
Classifieds
How does Classifieds work?
Why do I have classifieds on my group site?
I belong to several groups.
Will my classified appear in all the groups?
What if I just want to
give away an item to someone who can use it?
How do I let people know
I’m looking for an item?
How do I delete my classified?
Clothing and merchandise
Am I ordering shirts through One Place for Special Needs?
Help support One Place for Special Needs
Who are the people behind One Place for Special Needs?
How can I promote One Place for Special Needs?
Why are you asking for contributions?
How do I turn off the contribution message?
Are you a non-profit organization?